
The US Government Needs to Invest in Digital Design
IMAGINE IF, WHEN the president addressed the nation in those early, frightening days of March 2020, he had announced the launch of a user-friendly digital hub for citizens to access critical government services related to Covid-19. The site and corresponding iOS and Android apps would seamlessly integrate the latest COVID-19 data and content from multiple federal agencies, hospitals nationwide, and private sector companies. It would be accessible to all Americans—supporting 62 languages, and those with visual disabilities or limited internet access would have a phone number they could call to speak to a knowledgeable representative with no wait time…