ADA Web Compliance

What is ADA Web Compliance?

Title III of the Americans with Disabilities Act (“ADA”) mandates that public accommodation must be provided to disabled persons to allow for the “full and equal enjoyment” of the related privileges, goods, services, advantages and accommodations as those provided to able-bodied persons. The owner of any business is responsible for making sure those accommodations are made with “reasonable modification.” The ADA makes it very clear that a business that does not provide for that accommodation is engaging in unlawful discrimination 42 U.S.C. section 12182(b)(2)(A)(iii).

The most recent case from the Ninth Circuit Court addressing this subject is Robles v. Domino’s Pizza, Inc., 2019 WL 190134, decided on January 15, 2019. There, the court reaffirmed the rule adopted by “the many district courts that have confronted this issue[;],” i.e., that the ADA applies to websites and mobile apps that connect customers to the goods and services of restaurants and other places of public accommodations. (Source: National Law Review)

Criterion also provides our client’s with WCAG legal support that can verify, minimize, or entirely debunk claims of web accessibility non-compliance under ADA Title III. Criterion’s audit findings are used by our client’s legal counsel to minimize settlement payouts and, in some cases, may result in the withdrawal of a legal action in its entirety.

If you have received a demand letter or lawsuit concerning the WCAG accessibility compliance of your website, application, or mobile app, contact us immediately for assistance!

"Real World" Web Accessibility Auditing

At Criterion, we believe the best way to ensure your website or application is truly Section 508 and ADA web compliant is to ask accessibility experts with disabilities!  “Real World” web accessibility auditing requires input from WCAG experts with disabilities because, in the world of Section 508 and ADA web compliance, their disability is a skill set people without disabilities can’t replicate!

Note:  Web accessibility scanning software can only capture 17% – 20% of WCAG failures.

Compliance Target

Web Content Accessibility Guidelines (WCAG)

The Web Content Accessibility Guidelines (WCAG) are technical guidelines referenced when testing for ADA website accessibility. Today, WCAG 2.1 A & AA is considered the minimum standard for ADA website compliance.

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Online Training Courses Available!

Criterion’s web accessibility training courses are written by Criterion’s subject-matter experts and designed to provide the knowledge required to create and maintain WCAG compliant websites, applications, and documents.

Note: Criterion’s online training courses are only available as part of our Section 508 & ADA web compliance audit services.

  • Course #1:  “Introduction – Understanding Web Accessibility”
  • Course #2:  “Advanced – WCAG Testing & Repair Techniques”
  • Course #3:  “Advanced – Creating Accessible Word & PDF Documents”
  • Course #4: “Advanced – Mobile WCAG Testing & Repair Techniques”

Sample Video from Course #2: “Advanced – WCAG Testing & Repair Techniques”

The Business of Web Accessibility

From a technical perspective, achieving immediate Section 508 and ADA web compliance is straightforward process that requires a corporate mandate, IT resources, and budget. However, Criterion’s premium web accessibility package also assists clients with long-term WCAG compliance by introducing best practices in the following areas:

Accessibility Tools Selection

Govt. Contract Support & VPATs

Vendor Management Support

WCAG Legal Support

Advanced WCAG Training

Marketing Accessibility

Corporate Communications

Web Accessibility Statements

Requirements for Criterion’s WCAG 2.1 Seal of Compliance

  • Purchase Criterion’s Premium ADA Web Compliance Package
  • Client’s dev team must successfully complete Criterion’s advanced online training courses
  • Client must repair all WCAG guideline failures identified by Criterion’s audit team
Criterion Certificate